Together with OnSite Maintenance, iShopMerchants provides a variety of maintenance programs customized to meet your needs. From installation and training, to extended warranty and service, we have a plan to meet your specific requirements.

Download a Copy of Our Service Plans

Scheduling Service

OnSite Maintenance Center has a centrally located dispatch office that is staffed Monday through Friday 8:00AM - 8:00PM ET. If you call outside our normal business hours please leave a message and you will receive a return call the following business morning. Contact OnSite Maintenance Center by calling 866-667-4836 or email us at service@onsitellc.com. You can also fax us at 801-433-1295.

When placing a service call, please have the following information ready: the make, model, and serial number of your machine as well as the address, phone number, and a contact name where the service is to be completed.

Problems

If you have questions or concerns about warranty or post-warranty service, please call 866-667-4836 and ask to speak with a dispatch supervisor or email us at service@onsitellc.com. OnSite is fully committed to resolving your service issues completely and quickly.

If you would like to provide feedback on your service experience to iShopMerchants, please call 877-676-6765 or email us at service@onsitellc.com.

OnSite Installation

OnSite technicians install and service iShopMerchants products everyday. If you'd like to have them install your next purchase, add OnSite Installation to your cart when you add the product.

What's the difference between an OnSite plan and the manufacturer's warranty?

The manufacturer usually guarantees that a product will not be defective. An OnSite extended warranty or service plan covers repairs that will be required during normal use of a product. In addition, they provide training, technical support, and more. Choose a plan for details.

• Extended Warranty
• 1 Year OnSite Service
• 2 Year OnSite Service